Last modified: 28 April 2014
We’ve tried to keep it as simple as possible, but if you’re not familiar with technical terms please read about these on the internet or seek professional advice. Your privacy matters to VOIspeed so whether you are new to VOIspeed or a long-time user, please do take the time to get to know our practices and if you have any questions please get in touch with us.
We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like the people who matter most to you when you communicate and interact with other parties.
We collect information in two ways:
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect VOIspeed and our users. We also use this information to offer you tailored content – like giving you more relevant search results and ads.
We may use the name you provide for your Profile across all of the services we offer that require a Personal Account. In addition, we may replace past names associated with your Account so that you are represented consistently across all our services.
When you contact VOIspeed, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer. When showing you tailored ads, we will not associate a cookie or anonymous identifier with sensitive categories, such as those based on race, religion, sexual orientation or health.
We may combine personal information from one service with information, including personal information, from other services – for example to make it easier to share things with people you know. We will not combine DoubleClick cookie information with personally identifiable information unless we have your opt-in consent.
VOIspeed processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Many of our services let you enter information about you, your business partners or your clients. Remember that once entered, this information is available to use by VOIspeed in all its services to you or other users.
Whenever you use our services, we aim to provide you with access to your personal information and that of your clients. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
We do not share personal information with companies, organisations and individuals outside of VOIspeed unless one of the following circumstances applies:
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect VOIspeed and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold. In particular: